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PRIVACY POLICY
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SMS TERMS & CONDITIONS:
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SMS Communication Terms of Service MUST be included in the privacy policy or as a separate document. If the customer has a Terms and Conditions page, this information should be included there, and not in the privacy policy.
The Terms & Conditions MUST include the following:
SMS Terms & Conditions
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SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
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Types of SMS Communications:
If you have consented to receive text messages from [Company Name], you may receive messages related to the following (provide specific examples):
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Appointment reminders
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Follow-up messages
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Billing inquiries
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Promotions or offers (if applicable) {If you see the customer selected a conversational use case, do not add this reference to your email thread; instead, make sure the customer adds the matching use cases to this portion of the Terms info}.
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Example: "Hello, this is a friendly reminder of your upcoming appointment with Dr. [Name] at [Location] on [Date] at [Time]. You can reply STOP to opt out of SMS messaging from (Brand Name) at any time."
CONSENT METHODS
Online Consent | Intake Forms:
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If a customer uses a contact form on the website to collect phone numbers, INCORPORATE a checkbox that is NOT pre-selected and is OPTIONAL with the following statement: "By checking this box, I consent to receive SMS messages from (Brand Name/DBA) related to (Message type) at the phone number provided above. The SMS frequency may vary. Data rates may apply. For assistance, reply HELP. Reply STOP to opt out of receiving text messages. Please review our Privacy Policy and Terms & Conditions.” Clients must ensure their SMS use case aligns with the message types specified in their opt-in language.Campaigns require a privacy policy and SMS terms of service links in opt-in language to avoid rejection.Opt-in language must be exclusively for text messaging, not other communication methods like email or phone calls.?NOTE: ONLINE FORM CONSENT CAN BE USED WITH ALL USE CASES. ? Example 1:By checking this box, I consent to receive automated promotional marketing text messages from (Brand Name/DBA). You may reply STOP to opt out at any time. Reply HELP for assistance. Messages and data rates may apply. Message frequency will vary. Learn more on our Privacy Policy Page.” SMS use cases that are considered valid: Marketing, example below: Example 2: By checking this box, I consent to receive text messages from (Brand Name) related to conversational purposes, appointment reminders, follow-up on cases, order confirmations, etc. You may reply STOP to opt out at any time. For assistance, reply HELP. Messages and data rates may apply. Message frequency will vary. Learn more on our Privacy Policy Page.” SMS use cases that are considered valid: Conversationals, example below:
